Pepco Gets Slapped With a 1 Million Dollar Fine!

After years of bad customer service, and acting like there’s no oversight for them, the power company, Pepco has been slapped with a one million dollar fine which they have said they won’t appeal and rightfully so.

Meeting and exceeding customer expectations has not always been their motto. They do things like leaving homes without power for days and even weeks during power outages especially in the dreaded winter season when many people depend on power for their heat. Most customers are so frustrated with them and their unreliable and inefficient ways.


Pepco is known for doing things when they get around to it and on top of that they are not efficient communicators who would correctly inform their customers of estimated times for their electricity and heat being restored. At115 years old, Pepco is just an old company and the company is too big, too slow, and too inefficient, but with the fine all will change and quickly too. As a matter of fact, it already has.

They now say they have put in work to enhance their service including trimming trees that affect power lines, enhanced priority feeders, renewed or replaced under ground cables, improved their website including adding the ability for customers to report outages online, and creating mobile phone apps to serve their customers. It’s unbelievable that with the many years they have had to make changes, they are just doing these things to enhance their reliability.


However, there’s a downside to this new and improved Pepco, and you guessed it, a rate is in the future if the Public Service Commission approves Pepco’s price increase request.


This is sure to anger already frustrated customers, but Pepco says this price hike is to support the investments they are making in their systems for the type of service customers expect. Pepco says they are seeing results from their investments by their systems not going out or down anymore and they are very focused delivering better service.


Pepco delivering more efficient service remains to be seen, especially this upcoming winter. Me and many customers sincerely hope they can really back up their words with their actions...